SHIPPING AND DELIVERY

Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition. After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner. Our delivery partners then bring the package to you at the earliest possibility maximum 1-2 days from the date of placing the order. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue We usually dispatch most orders within Same Day or Next Day (including Sunday and other holiday.) Though, we keep 95% of our catalog in our inventory, certain products need to be sourced directly from the Supplier so that we can live up to our promise of providing fresh, non-expired products.

RETURN PROCESS

Prosperous offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.

Step 1: Contact our Customer Support team via email (prosperiosad@gmail.com ) within 1-2 business days of receiving the order.

Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.

Step 3: We will pick up the products within 1-2 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

We will initiate the refund to the source account from where the money came within 3 working days after our courier person received the product.